1. Purrs and Playin' Paws Pet Sitting and Dog Walking Company, LLC will not share the duty of caring for a pet(s) while a client is away on vacation with the clients’ family members, friends, neighbors, other pet sitting companies or person under the age of 18.

It is a liability risk to the company to share the care of pet(s) and responsibility of the property with someone who is not an animal care professional to our company’s standards.

*In unique situations, a waiver can be signed. 

This policy also applies to any irregular requests (defined as the client will be away less than a 24 hour span but not a regular midday dog walking client) when medication is involved.

2.  CARE FOR SEIZURE PRONE PETS‼️🔔  

I unfortunately do not feel comfortable caring for pets with seizures or any similar issue. I have declined all requests from potential clients in the past. I apologize there is not a policy about it on the website, it is being added today. 

My reasoning is because seizures can be very dangerous if a person is not present with the pet at the time of it. My business does not offer multi-hour care during the day, so said pet would be alone for several hours. 

The pet could become injured, left in its own urine or fecal waste, or have a seizure so long it causes neurological damage, pets can also become aggressive during or when coming out of a seizure causing injury to fellow pets or the caregiver. I do not feel comfortable assuming this risk.

I am sorry to decline requests like these but I will have to recommend a facility that offers 24 hour medical supervision/boarding. 

3. Midday Dog Walking Cancellation Policy

Cancellations are due by 10am the morning of a typical visit. Our dog walkers are typically out and about from 10:00am to 4:00pm and have a very precisely planned day. Cancelled midday visits post 10:00am result in a $6.50 fee that will be noted on invoice. 

 This fee is waived on the first occurance, but the second and thereafter offenses will result in the fee. 

4. Vacation or Irregular Job Cancellation Policy 

Cancelling of a fully booked vacation job (defined as the owner is not returning home for more than 1 night) is waived one time, the second and all ongoing offenses will result in 25% of job total due to compensate our walkers for sudden lost income.

5. Audio/Visual Recording Devices

It is the obligation of the client to alert the employee of Purrs and Playin' Paws if ANYONE is to be on the property or in the home during the time of service, and to share where audio and visual recording devices are located. The pet sitter reserves the right to decline the visit if they feel uncomfortable or are surprised by the presence of unknown people or recording devices. If it is discussed ahead of time, the pet sitter is obligated complete the visit.

6. Acceptable Collars

Due to our Fear Free standards and moral beliefs, Purrs and Playin’ Paws Pet Sitting and Dog Walking Company, LLC is unwilling to take on clients who utilize prong, electric shock collars, collars that produce high pitch noises only the pet can hear or any sort of choke chain collar on their dog for training purposes. The exception is shock collars worn ONLY when going outside in a yard with an underground electric fence.

7. We cannot care for outdoor/barn/stray cats that have free reign/total autonomy. 

8. SMALL ANIMAL CARE * Please be sure to read*

• Clients must include all pets that reside in the home on their new client electronic form. this includes filling out their basic information, feeding instructions, allergy information and medications needed.
• If a client is away from the home for 24 hours + all small animals within the home will be charged for PER VISIT. NO EXCEPTIONS. 
  • *see pricing information on pricing page*
• Small animals will be checked on for health status, will be ensured addequate food and water, and provided human interaction/enrichment at ALL VISITS. I will NOT IGNORE small animals,.